Build knowledge faster. Enable employees to take action sooner.

Knowledge management in a company refers to the process of identifying, capturing, organising, using, and sharing knowledge within your organisation.

Not all of these areas are always equally well established in a company. Often, there is enormous expertise available, but it cannot be used across the organisation.
Knowledge management aims to use the existing knowledge within the company effectively to solve problems, drive innovation, and make better decisions.

We support our customers with knowledge capture, organisation, storage, distribution, and use. These are many small steps, and each one is important if you want to maximise your organisation’s intellectual capital.

Knowledge management also includes building a culture of knowledge sharing and using technology to facilitate access to and exchange of knowledge. We would be pleased to support you with this.

Accordion

Capturing knowledge: What knowledge exists in the company? Is knowledge evenly distributed across the individual departments (or among the department’s employees), or are there knowledge gaps?

Organising knowledge: How is the existing knowledge structured, and which systems can be used? Is an online course system suitable, or rather a wiki? Which media and folder structure fit the company?

Storing knowledge: Where is the existing knowledge stored in compliance with the GDPR? What could simple but effective user management look like to ensure that every employee has the necessary expertise available? And also: how can it be ensured that sensitive information is not freely accessible?

Distributing knowledge: How can knowledge be made available to all employees? Do all employees have access to a PC with intranet/internet? How can knowledge be made available to field staff (poor reception) or in the workshop? These are important questions that a company with inclusive knowledge management must ask itself. We are happy to help find the answers.

Using knowledge:

How else can existing knowledge be used in the company? How can active application of knowledge for problem-solving and decision-making be ensured across the organisation? How can knowledge transfer be organised across departments? How can cross-departmental project groups be formed that the company benefits from in the long term?

Evaluating knowledge:

How can existing knowledge be evaluated across the organisation and across departments? Which methods are effective here? Which technology can be used? How can an evaluation be carried out in compliance with the GDPR?

The goal of knowledge management for a company is to use existing knowledge effectively to improve performance and competitiveness.

Active knowledge management enables optimal—and above all organisation-wide—use of knowledge for problem-solving. It promotes innovation and strengthens networking within the company. With proactive knowledge management, you create a learning organisation. Knowledge can be built up in a targeted way across departments or even across the entire organisation.

Knowledge management can be actively used to develop employees in a targeted way within your own company. This increases your efficiency and helps prevent skills shortages. Employee retention and employee satisfaction increase.

Knowledge management strives to optimise and use existing knowledge to achieve better results and build a successful organisation.

With proactive knowledge management, you can solve various problems within your organisation. This includes the loss of valuable knowledge due to employees leaving. By capturing and storing knowledge in a targeted way, you can preserve important expert knowledge for the company.

In addition, knowledge management can help you overcome silo thinking and a lack of knowledge sharing within your company. With the right tools, you can improve collaboration and efficiency among your employees.

Repeated mistakes can be avoided by sharing best practices, while access to relevant knowledge promotes innovation.

In addition, knowledge management supports efficiency gains within your company by making access to information easier. This ensures a sufficient data basis and foundational knowledge, which always contributes to well-informed decision-making.

By addressing these problems, knowledge management helps improve company performance, promote innovation, and increase efficiency within your company.

Knowledge management can help your company use existing knowledge effectively and make it accessible across the organisation. This allows you to optimise processes, promote innovation, and avoid poor decisions.

There are a wide range of methods in knowledge management. RES Education primarily works with documentation, training, workshops, mentoring programmes, and an extremely user-friendly digital platform for knowledge sharing.

The success of knowledge management can be measured using various KPIs, for example improved efficiency of work processes or an increased innovation rate.

We will be happy to help you define your own KPIs.

Obstacles can include a lack of resources or insufficient commitment. It is important to also create time and space for employees to actively participate in knowledge management. If the impression arises that this is an unappreciated or even unpaid additional task, you can immediately write the project off as failed.

Encourage knowledge sharing among your employees and avoid structural problems such as silo thinking or a lack of transparency within the company.

With the help of modern technologies such as collaboration platforms, AI-based search tools, or cloud storage solutions, relevant expertise can be searched for in a targeted way and is accessible to all employees at any time.

In addition, knowledge champions can use AI to quickly and easily improve or create texts, or transcribe videos.

Data is raw information without context. Information is created from data by adding context and meaning.

Knowledge goes one step further—it includes understanding and experience that make it possible to draw conclusions from information and make decisions.

This knowledge exists in every company. Often hidden. Our goal is to make this knowledge usable.

An employee in knowledge management actively works on capturing, organising, storing, distributing, and using knowledge in an organisation. Depending on the size of the company, the position may be filled from the HR department or as a staff function.

Employees in knowledge management are experts in identifying and capturing knowledge, structuring and storing it in suitable systems, making knowledge available to employees, actively applying knowledge for problem-solving and decision-making, and continuously evaluating and improving knowledge management.

However, an employee in knowledge management is not only responsible for providing the system and training employees. Rather, it is about promoting knowledge sharing, targeted cross-departmental collaboration in projects, and using technology to support processes across the entire company.

Overall, all tasks within the role are conceivable that aim to make optimal use of existing knowledge in order to increase the organisation’s performance and efficiency.

A knowledge manager should have extensive knowledge of knowledge management and analytical skills to analyse data and information.

Good communication and presentation skills are important to interact with various stakeholders. Technology skills as well as organisational and project management skills are required to use knowledge management tools and coordinate complex projects.

Leadership skills and a willingness to learn are also necessary to promote a culture of knowledge sharing. A successful knowledge manager combines these skills to implement knowledge management effectively and make optimal use of knowledge within the organisation.

The better knowledge management is embedded in the corporate culture, the easier it is for employees to actively participate in it.

They can share their individual expertise with colleagues through regular team meetings or via digital platforms, thereby contributing to the creation of a shared pool of knowledge.

There are many examples of successful knowledge management: some organisations have hired dedicated Chief Knowledge Officers. Many of our customers work with knowledge champions. Others rely on extensive continuing education opportunities or internal wiki systems for documenting and sharing know-how.